Cigna Healthcare FAQ Library

Cigna Healthcare FAQs: 70 Answers on Plans, Networks, Costs and Claims

These Cigna Healthcare FAQs answer the 70 questions members and shoppers ask most. That includes what happens as Cigna leaves the ACA Marketplace. Licensed Vivna agents wrote every answer in plain English. So call 888-730-6001 anytime for free help.

Vivna Insurance is an appointed, authorized broker for Cigna Healthcare. We are an independent agency, not Cigna. Plans and availability vary by state.

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Cigna Plans and Products

Cigna is changing what it sells to individuals and families. So start here to see which Cigna plans you can still buy.

❓ What insurance does Cigna sell to individuals and families?

Quick answer

Cigna sells individual dental plans, dental plans with vision and hearing, and supplemental insurance.

However, Cigna will not sell individual and family medical plans for 2027, on or off the Marketplace. Members with any Cigna individual medical plan need a new plan from another carrier. A licensed Vivna agent can compare 2027 plans with you at 888-730-6001.

Meanwhile, Cigna dental and bundled plans are still sold to individuals. Learn more on our Cigna insurance page.

❓ Can I still buy a Cigna health plan?

Quick answer

Not for 2027. Cigna is leaving the individual ACA market in every state where it sold plans.

That means Cigna will not offer new individual health plans, on or off the Marketplace. Instead, you can choose a plan from another carrier during open enrollment.

Fortunately, a Vivna agent can compare carriers like Ambetter, Oscar, and UnitedHealthcare for you. Simply call 888-730-6001, or request a free quote.

❓ What Cigna dental plans can I buy?

Quick answer

Cigna sells several individual dental plans, from preventive-only coverage to plans with a $3,000 annual maximum.

Options include Cigna Dental Preventive, Dental 1000, Dental 1500, and Dental 3000/100. In addition, Advance plans offer high maximums with no waiting periods.

Plan choices vary by state, so compare them before you enroll. Our guide to dental and vision insurance explains the basics.

❓ Does Cigna offer vision coverage?

Quick answer

Yes. Cigna bundles vision, and sometimes hearing, with select dental plans.

For example, Cigna Dental Vision 1000 adds eye exam and eyewear allowances to dental coverage. Likewise, the Vision Hearing 2000 and 3500 plans add hearing benefits.

These bundles keep your dental, vision, and hearing benefits on one plan. See our dental and vision insurance page to compare options.

❓ Does Cigna dental cover braces?

Quick answer

Cigna Dental 1500 covers orthodontia at 50%, up to a $1,000 lifetime maximum.

Orthodontia also has a 12-month waiting period that cannot be waived. Plus, a separate $50 lifetime orthodontia deductible applies.

Most other Cigna individual dental plans do not cover braces. So, if braces are in your future, ask an agent which plan fits at 888-730-6001.

❓ Does Cigna dental cover implants?

Quick answer

Yes, on select bundled and Advance plans, up to a $2,000 lifetime maximum.

Implants usually have a 12-month waiting period, and that wait cannot be waived. Also, implant coverage is often paid at 50%.

Because implants are costly, compare plans carefully before you buy. Our dental insurance page can help you choose.

❓ What supplemental insurance does Cigna offer?

Quick answer

Cigna-branded supplemental plans include hospital indemnity, cancer, and heart attack and stroke coverage.

These plans pay you a cash benefit after a covered event, like a hospital stay or diagnosis. Then, you can use the money for medical bills or household costs.

Supplemental plans add to your health coverage, but they do not replace it. Learn more about supplemental insurance plans.

❓ Who insures Cigna supplemental plans now?

Quick answer

Health Care Service Corporation, or HCSC, acquired Cigna's supplemental insurance business.

The plans are insured by Loyal American Life Insurance Company. Fortunately, existing members do not need to take any action to keep coverage.

Your benefits stay the same under your current policy. Questions about your policy? Call 888-730-6001, and we will help you sort it out.

❓ When can I enroll in a Cigna dental plan?

Quick answer

You can enroll in a Cigna dental plan any time of the year.

Unlike health plans, dental plans do not need open enrollment. In fact, coverage can start as soon as the next month.

However, many plans have waiting periods for basic and major services. So, enroll early if you expect dental work soon.

❓ Can I keep my Cigna dental plan if my Cigna health plan ends?

Quick answer

Yes. Cigna's exit applies to its ACA health plans, not its individual dental plans.

Your standalone dental policy is a separate plan with its own premium. So it can stay active while you move to a new health plan.

Still, if your dental benefits were built into your health plan, they end with it. In that case, an agent can help you add a dental plan.

Where Cigna Plans Are Available

Cigna’s individual medical plans end after 2026, on and off the Marketplace. Cigna-branded dental and supplemental plans are still sold in most states. So here is what that means where you live.

❓ Which states is Cigna leaving?

Quick answer

Cigna is leaving the individual market in all 11 states where it sold individual health plans, both on and off the Marketplace.

These states are Arizona, Colorado, Florida, Georgia, Illinois, Indiana, and Mississippi. Cigna is also leaving North Carolina, Tennessee, Texas, and Virginia.

Cigna reported about 369,000 individual members in early 2026. Those members need new coverage for 2027. A Vivna agent can find your replacement plan at 888-730-6001.

❓ When do Cigna Marketplace plans end?

Quick answer

Cigna individual medical plans, on and off the Marketplace, end on December 31, 2026.

In HealthCare.gov states, pick a new plan by December 15, 2026. Then your new coverage starts January 1, 2027, with no gap.

Missing that window could leave you uninsured. Our open enrollment guide shows the key steps.

❓ Will I be moved to a new plan automatically when Cigna leaves?

Quick answer

Do not count on it. The safest move is to choose your own new plan.

HealthCare.gov may move you into a similar plan from another insurer, where state law allows. Some state exchanges, such as Illinois, ask you to choose your own plan. Members who bought directly from Cigna are not moved at all. An assigned plan may not include your doctors or fit your budget.

Choosing your own plan puts you in control. An agent can compare every option in your county for free at 888-730-6001.

❓ Which states sell Cigna individual dental plans?

Quick answer

Cigna sells individual dental plans in most states, but plan choices vary by state.

For example, New Mexico residents can choose only Dental 1000 or Dental 1500. Also, some plans in Texas use different names.

So, check which plans are offered where you live. A Vivna agent can do this in minutes at 888-730-6001.

❓ Are Cigna supplemental plans available in my state?

Quick answer

Most likely, yes, but each supplemental plan skips a few states.

For instance, none of the Cigna-branded supplemental plans are sold in New York. Also, some plans are not offered in states like Idaho, Massachusetts, or New Jersey.

Availability can change, so confirm before you apply. Call 888-730-6001, and we will check your state.

❓ Is Cigna leaving Florida?

Quick answer

Yes. Cigna will not sell individual medical plans in Florida for 2027, on or off the Marketplace.

Florida members should choose a new plan by December 15, 2026, for coverage that starts January 1, 2027. Fortunately, Florida has many other carriers, such as Ambetter, Oscar, and UnitedHealthcare.

See our Florida health insurance guide for local options. Then, call 888-730-6001 to compare them.

❓ Is Cigna leaving Texas?

Quick answer

Yes. Cigna will not sell individual medical plans in Texas for 2027, on or off the Marketplace.

Texas members need a new plan from another carrier during open enrollment. Meanwhile, Cigna dental plans in Texas are still sold.

Our Texas health insurance guide compares the carriers that remain. Need help? Call 888-730-6001.

❓ What should I do if my Cigna health plan is ending?

Quick answer

Compare new plans during open enrollment, and check your doctors and drugs first.

Start by listing your doctors, hospitals, and prescriptions. Then, compare premiums, deductibles, and out-of-pocket limits on each new plan.

Also, update your income on your application. Your 2027 tax credit is figured again for the new year, so the amount can change. A licensed agent can handle all of this at 888-730-6001.

❓ Do I get a special enrollment period because Cigna is leaving?

Quick answer

Usually, yes. Losing your health coverage is a qualifying life event.

Still, the best time to switch is during open enrollment, before your plan ends. That way, you avoid any gap in coverage.

If you miss it, you generally have 60 days after losing coverage to enroll. See buying coverage after open enrollment.

❓ Does Cigna's exit affect employer plans?

Quick answer

No. The exit applies to individual and family ACA plans only.

Cigna has said employer coverage remains a priority. So, if you get Cigna through work, your employer will share any plan changes.

Self-employed or between jobs? Then, you may need an individual plan. Read our guide to self-employed health insurance.

Cigna Networks and How They Work

Networks decide which dentists and doctors cost you the least. So learn how Cigna networks work before your next visit.

❓ What dental networks do Cigna plans use?

Quick answer

Cigna individual dental plans use the Cigna DPPO Advantage or Total network.

The Advantage network has more than 74,000 dental providers. Meanwhile, the larger Total network has more than 129,000 providers.

Your plan decides which network you use. For example, Dental 1500 uses Advantage, while Dental 3000/100 uses Total.

❓ Can I see any dentist with a Cigna dental plan?

Quick answer

Yes. You can see any dentist, but in-network dentists usually cost much less.

In-network dentists agree to Cigna's discounted rates. By contrast, an out-of-network dentist can bill you more than Cigna pays.

For example, a routine cleaning on Dental 1500 can cost $0 in network. Out of network, the same cleaning may cost you around $60.

❓ How do I find a dentist in the Cigna network?

Quick answer

Use the provider directory on myCigna.com or in the myCigna app.

Search by your plan's network, your zip code, and the type of dentist you need. Then, call the office to confirm it takes your plan.

The Brighter Score feature on myCigna can also help you compare dentists. Our Cigna provider network guide explains more.

❓ Do I need a referral to see a dental specialist with Cigna?

Quick answer

No. Cigna individual dental plans do not require referrals.

You can book directly with an oral surgeon, periodontist, or other specialist. However, staying in network keeps your costs lower.

Before major work, ask your dentist for a pre-treatment estimate. That way, you know your share before treatment starts.

❓ What is the difference between the Cigna Advantage and Total networks?

Quick answer

The Total network is larger, while the Advantage network is used by most lower-cost plans.

Both are national dental PPO networks. In general, the Total network gives you more dentists to choose from.

So, if your dentist is only in the Total network, a Total plan may save you money. Call 888-730-6001, and we will check your dentist.

❓ How do out-of-network dental costs work with Cigna?

Quick answer

Cigna pays up to its allowed amount, and the dentist may bill you the rest.

This extra bill is called balance billing. In-network dentists cannot balance bill you for covered services.

Out-of-network costs also vary by state. Learn more about in-network vs. out-of-network costs.

❓ How did Cigna Marketplace health plan networks work?

Quick answer

Most Cigna Marketplace plans covered in-network care only, except for emergencies.

That is common for HMO and EPO plans. So, when you switch carriers, check whether your new plan works the same way.

Some plans need referrals, while others do not. Compare network types in our types of health plans guide.

❓ Can I keep my doctor after my Cigna health plan ends?

Quick answer

Maybe. It depends on whether your doctor is in your new plan's network.

Before you pick a new plan, search each carrier's directory for your doctors. Then, call the offices to confirm they accept that plan.

A Vivna agent can check your doctors across carriers at 888-730-6001. Also, see our Ambetter network guide or Oscar network guide.

❓ What if I am in the middle of treatment when my Cigna plan ends?

Quick answer

Ask your new insurer about continuity of care before you enroll.

Some insurers let you finish treatment with your current doctor for a short time. However, this is not automatic and usually needs approval.

So, call the new carrier early and explain your treatment plan. Our agents can help you make that call at 888-730-6001.

❓ Do Cigna supplemental plans have a provider network?

Quick answer

Generally, no. Supplemental plans pay a cash benefit to you, not to a network.

The benefit is paid after a covered event, like a hospital stay or diagnosis. As a result, the amount does not depend on which doctor you see.

Still, your health plan's network rules apply to your medical care. Learn more about supplemental coverage options.

Cigna Deductibles

Cigna dental deductibles are small, but they still matter. So here is how they work, plus what happens to your health plan deductible.

❓ What is the deductible on a Cigna dental plan?

Quick answer

Most Cigna individual dental plans have a $50 to $100 yearly deductible.

For example, Dental 1000 and Dental 1500 have a $50 deductible per person. Meanwhile, Dental 3000/100 has a $100 deductible, and the Preventive plan has none.

The deductible applies to basic and major services, not cleanings. See our deductibles guide for more.

❓ Do I pay the deductible for cleanings with Cigna dental?

Quick answer

No. On most Cigna dental plans, preventive care skips the deductible.

Routine checkups, cleanings, and x-rays are covered at 100% in network. In addition, frequency limits apply, such as two cleanings a year.

Using these free visits can prevent bigger, costlier problems later. Learn more in understanding dental and vision coverage.

❓ What is a lifetime deductible on Cigna Advance plans?

Quick answer

A lifetime deductible is paid once, instead of every year.

Cigna Advance plans have a $75 to $150 lifetime deductible. After you meet it, you do not pay it again while you keep the plan.

Advance plans also have no waiting periods. So they can make sense if you need dental work soon.

❓ How does the family deductible work on Cigna dental?

Quick answer

On Dental 1000 and 1500, the family deductible is capped at $150 a year.

Each person pays up to $50 toward the deductible. Then, once three family members meet theirs, no one else in the family pays it that year.

This cap helps larger families save. See our family health insurance costs guide for budgeting tips.

❓ Is there a separate deductible for braces with Cigna?

Quick answer

Yes. Dental 1500 has a separate $50 lifetime deductible for orthodontia.

This is in addition to the regular yearly deductible. However, you only pay it once per person.

Braces also have a 12-month waiting period. So, plan ahead if your child may need braces soon.

❓ When does my Cigna dental deductible reset?

Quick answer

The yearly dental deductible resets at the start of each new benefit year.

So, if you meet it late in the year, you will pay it again soon after. Lifetime deductibles on Advance plans do not reset.

Check your plan documents on myCigna for your exact benefit year. Questions? Call 888-730-6001.

❓ What do I pay after meeting my Cigna dental deductible?

Quick answer

After the deductible, you pay your coinsurance share for basic and major care.

For example, on Dental 1500, Cigna pays 80% of basic care and 50% of major care. You then pay the remaining 20% or 50%.

This continues until you reach your annual maximum. Learn more in our copays and coinsurance guide.

❓ Does the deductible I met on my Cigna health plan carry over to a new plan?

Quick answer

No. Your new plan starts with a new deductible.

Deductibles reset with each new plan year, and they do not move between insurers. So, plan any big procedures with this in mind.

When you compare new plans, look closely at the deductible amount. Our deductibles vs. premiums guide can help.

❓ Do Cigna supplemental plans have deductibles?

Quick answer

Most fixed-benefit supplemental plans pay a set amount without a deductible.

Instead, they pay a cash benefit when a covered event happens. Then, you can use that money toward your health plan deductible.

Benefit rules vary by policy, so review your plan details. See supplemental coverage options to learn more.

❓ Should I choose a Cigna dental plan with a higher deductible?

Quick answer

Choose based on the dental work you expect, not just the deductible.

For example, Dental 3000/100 has a higher $100 deductible but a $3,000 annual maximum. That can pay off if you need crowns or a root canal.

On the other hand, if you only need cleanings, the Preventive plan may be enough. Call 888-730-6001 for a free comparison.

Cigna Copays, Coinsurance and Allowances

Cigna dental plans mostly use coinsurance, not copays. So here is what you pay for common dental and vision care.

❓ Do Cigna dental plans have copays?

Quick answer

Most Cigna individual dental plans use coinsurance instead of copays.

With coinsurance, you pay a percentage of the cost, such as 20% for a filling. Preventive care, however, is usually covered at 100%.

Our copays and coinsurance guide explains the difference in plain English.

❓ How much does a cleaning cost with Cigna dental?

Quick answer

Routine cleanings, checkups, and x-rays cost $0 with an in-network dentist.

That covers preventive care on every Cigna individual dental plan. However, frequency limits apply, so check how often you can go.

Out of network, you may pay part of the bill. Always confirm your dentist is in network before you book.

❓ What will I pay for a filling with Cigna dental?

Quick answer

On Dental 1000 and 1500, Cigna pays 80% of basic care after the deductible.

So you pay 20% of the cost for fillings and similar basic care. On Dental 3000/100, however, Cigna pays 50% of basic care.

Waiting periods may apply to basic care on some plans. Ask for a cost estimate before your visit.

❓ What will I pay for a crown or root canal with Cigna dental?

Quick answer

Major care is usually covered at 50% after the deductible.

That means you pay about half the cost of crowns, bridges, and similar major work. In addition, major care often has a 12-month waiting period.

Because major work costs more, request a pre-treatment estimate first. That way, you know your share before treatment.

❓ How do Cigna vision allowances work?

Quick answer

Bundled plans give you set allowances for eye exams and eyewear.

For example, eye exam allowances range from $50 to $100, depending on the plan. Likewise, eyewear allowances range from $100 to $300.

If your exam or glasses cost more, you pay the difference. See our guide to vision insurance benefits.

❓ What are waiting periods on Cigna dental plans?

Quick answer

A waiting period is the time before certain services are covered, often 6 or 12 months.

Preventive care has no wait. However, basic care often waits 6 months, and major care often waits 12 months.

Prior dental coverage may waive basic and major waits if there was no gap over 63 days. Orthodontia and implant waits cannot be waived.

❓ Does Cigna dental cost more out of network?

Quick answer

Yes. Out-of-network dentists can charge more than Cigna's allowed amount.

For example, a cleaning that costs $0 in network may cost around $60 out of network. Therefore, staying in network saves the most.

Use the myCigna directory to find in-network dentists near you. Need help? Call 888-730-6001.

❓ How often can I get a cleaning with Cigna dental?

Quick answer

Most plans cover routine cleanings and checkups twice a year.

X-rays and other preventive services also have frequency limits. If you go more often, you may pay for the extra visit.

Check your plan documents on myCigna for exact limits. Our dental and vision guide explains common rules.

❓ Can Cigna supplemental plans help pay my copays?

Quick answer

Yes. The cash benefit can go toward copays, deductibles, or everyday bills.

Supplemental plans pay you directly after a covered event, unless you assign the benefit. Then, you decide how to use the money.

This can ease the cost of a hospital stay or serious illness. Learn more about supplemental insurance plans.

❓ Where can I find my exact Cigna costs?

Quick answer

Your plan documents on myCigna list your exact coverage and costs.

Log in to myCigna.com or the myCigna app to see your benefits, claims, and ID card. Also, customer service is available 24/7.

Shopping for a plan? An agent can compare costs side by side at 888-730-6001.

Cigna Out-of-Pocket Costs and Annual Maximums

Dental plans cap what the plan pays, while health plans cap what you pay. So it helps to know the difference.

❓ Do Cigna dental plans have an out-of-pocket maximum?

Quick answer

No. Cigna individual dental plans use an annual maximum instead.

An out-of-pocket maximum caps what you pay, which is common on health plans. By contrast, an annual maximum caps what the dental plan pays.

Once the plan pays its maximum, you pay the rest that year. Learn more in our out-of-pocket maximum guide.

❓ What is the annual maximum on Cigna dental plans?

Quick answer

Annual maximums range from $1,000 to $3,000, depending on the plan.

Dental 1000 pays up to $1,000, Dental 1500 pays up to $1,500, and Dental 3000/100 pays up to $3,000. Meanwhile, the Preventive plan has no annual maximum.

A higher maximum helps if you expect crowns or other major work. Compare plans on our dental insurance page.

❓ What happens when I reach my Cigna dental annual maximum?

Quick answer

You pay the full cost of covered dental care for the rest of the benefit year.

Your maximum then resets when the new benefit year starts. So, if you need a lot of work, you can often split it across two years.

Ask your dentist to plan treatment around your maximum. That way, you get the most from your benefits.

❓ Which Cigna dental plan has the highest annual maximum?

Quick answer

Dental 3000/100 and the Advance 3000 plan pay up to $3,000 a year.

The 3000/100 plan uses the larger Total network and a $100 deductible. Meanwhile, Advance plans skip waiting periods and use a lifetime deductible.

These plans cost more each month, but they cover more work. Call 888-730-6001 to see which one fits.

❓ Are there lifetime maximums on Cigna dental plans?

Quick answer

Yes. Braces and implants have their own lifetime maximums.

For example, orthodontia on Dental 1500 has a $1,000 lifetime maximum. Similarly, implants on select plans have a $2,000 lifetime maximum.

These limits are separate from your yearly annual maximum. Check your plan details on myCigna to be sure.

❓ What was the out-of-pocket maximum on Cigna health plans?

Quick answer

Like every ACA plan, each Cigna health plan had a yearly out-of-pocket limit.

That limit could not be higher than the federal maximum. Your new plan from another carrier will have its own limit.

So, compare out-of-pocket limits when you choose your replacement plan. Read our out-of-pocket maximum guide.

❓ Does my Cigna out-of-pocket progress carry over to my new plan?

Quick answer

No. Your new plan starts tracking your out-of-pocket costs from zero.

Amounts you paid on your Cigna plan stay with that plan. In addition, limits reset at the start of each plan year anyway.

If you have big medical needs, a plan with a lower out-of-pocket limit may protect you best. Call 888-730-6001 to compare.

❓ How can Cigna supplemental plans help with out-of-pocket costs?

Quick answer

They pay cash you can use toward deductibles, copays, and other bills.

For example, a hospital indemnity plan pays a set amount after a covered hospital stay. Likewise, cancer and heart plans pay a lump sum after a diagnosis.

That money can help cover your health plan's out-of-pocket costs. See supplemental insurance plans for options.

❓ When does my Cigna dental annual maximum reset?

Quick answer

Your annual maximum resets at the start of each new benefit year.

Unused benefits do not roll over to the next year. So, try to finish needed care before your benefit year ends.

Lifetime maximums for braces and implants do not reset. Check your benefit year on myCigna or call 888-730-6001.

❓ How can I plan for big dental work with a Cigna annual maximum?

Quick answer

Get a pre-treatment estimate, and spread work across benefit years when you can.

First, your dentist sends Cigna a treatment plan to estimate your costs. Then, you can schedule work so each year stays under the maximum.

Also, consider a plan with a higher maximum if major work is likely. An agent can help you choose at 888-730-6001.

Cigna Claims and Appeals

Most Cigna claims are handled for you, but denials do happen. So here is how Cigna claims, appeals, and reviews work.

❓ Do I need to file a dental claim with Cigna?

Quick answer

Usually not. In-network dentists file claims with Cigna for you.

You pay your share at the visit, and the dentist bills Cigna for the rest. However, some out-of-network dentists ask you to file the claim yourself.

Learn how claims move through the system in our claim timeline guide.

❓ How do I submit a claim for an out-of-network dentist?

Quick answer

Download a claim form from the myCigna Forms Center and send it with your itemized bill.

Include the dentist's itemized statement and proof of payment. Then, send it as soon as you can after your visit.

Cigna then pays you based on its allowed amount. Need help with the form? Call 888-730-6001.

❓ How do I check my Cigna claim status?

Quick answer

Log in to myCigna.com or the myCigna app, then open your claims summary.

There, you can see each claim, what Cigna paid, and what you owe. Alternatively, call the customer service number on your ID card.

Read our claim status guide to learn what each status means.

❓ What is a pre-treatment estimate with Cigna dental?

Quick answer

It is an estimate of what Cigna will pay before you get dental work.

Your dentist sends the treatment plan to Cigna first. Then, Cigna shows what it expects to pay and what you will owe.

This is smart before crowns, bridges, or other major work. It helps you avoid surprise bills.

❓ Why was my Cigna dental claim denied?

Quick answer

Common reasons include waiting periods, frequency limits, or reaching your annual maximum.

Claims can also be denied for services your plan does not cover, or for billing errors. Your Explanation of Benefits lists the exact reason.

Fortunately, many denials are fixed by correcting a code or sending records. See our claim appeals guide.

❓ How do I appeal a denied Cigna claim?

Quick answer

Request an appeal within 180 days of the denial notice.

You can start by calling the number on your ID card, then send a written request. Also, appeal forms are in the myCigna Forms Center.

Include records or a letter from your dentist or doctor that supports your case. Our claim appeals guide walks you through it.

❓ How long does a Cigna appeal take?

Quick answer

Cigna usually decides medical necessity appeals within 30 days.

Administrative appeals for care you already received can take up to 60 days. Meanwhile, urgent situations get an expedited review.

A reviewer who was not part of the first decision handles your appeal. Keep copies of everything you send.

❓ What if Cigna denies my appeal?

Quick answer

You may be able to request an external review or get help from your state.

External review mainly applies to medical necessity or experimental treatment decisions. In that case, an independent reviewer looks at your case.

For individual policies, your state insurance department can also help resolve disputes. Need guidance? Call 888-730-6001.

❓ How do I file a claim on a Cigna supplemental plan?

Quick answer

Contact the insurer listed on your policy and send proof of the covered event.

Proof might include hospital records or a doctor's diagnosis. Then, the benefit is paid directly to you, unless you assigned it.

Cigna-branded supplemental plans are insured by Loyal American Life Insurance Company. Questions? Call 888-730-6001.

❓ What happens to claims for care I got before my Cigna health plan ended?

Quick answer

Cigna still processes claims for care you received while you were covered.

So, keep your Explanation of Benefits statements and receipts. In addition, your appeal rights still apply to those claims.

Care after your plan ends is billed to your new insurer. Check your claim status on myCigna for older claims.

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Go deeper on Cigna and the basics

Cigna FAQ Libraries

Want more detail before you choose a plan? Each library below covers one topic in depth. Also, every answer shows where it applies. For free help, call 888-730-6001.

Vivna Insurance Blog

πŸ“š More Cigna Guides and Articles

These Cigna Healthcare FAQs cover the basics. So when you want more detail, these guides from our licensed agents go deeper on dental, vision, supplemental, and switching plans. Then, if a question comes up after reading, call 888-730-6001 anytime.

Contact Vivna Insurance

πŸ“ž Questions About Your Cigna Coverage?

These Cigna Healthcare FAQs answer the most common questions, but every family's needs are different. Therefore, our licensed agents compare Cigna dental and supplemental plans. We also help Cigna health members switch carriers before their plans end on December 31, 2026.

Best of all, our help costs you nothing. Request your free quote online, or call 888-730-6001 to speak with an agent today. You can also reach us through our contact page.

Official resources: the Cigna Healthcare official website, HealthCare.gov, and the National Association of Insurance Commissioners.

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