How a claim moves from visit to bill
After a visit, your provider sends a claim to your plan. The plan applies your network price and cost sharing, then sends you an Explanation of Benefits. Our step-by-step claims guide explains each stage.
Checking claim status and timing
Most claims finish within a few weeks. If one stalls, check its status online or by phone. Read how to check a claim status and how long claims usually take.
When a claim is denied
A denial is not always the final word. You have the right to an internal appeal and, in many cases, an outside review. Learn how to appeal a denied claim and what to include.
Understanding your medical bills
Always match the bill to your Explanation of Benefits before you pay. See how medical billing works to spot errors early.
Need help with a claim?
If you enrolled through Vivna, call 888-730-6001. A licensed agent can help you read the paperwork and point you to the right next step.